Deactivate & Uninstallation

Deactivation

You should deactivate the software when you no longer want to use it, or when you want to move the software to another compatible Target phone.

Please remember that deactivation will delete ALL DATA from the web account and it cannot be retrieved. If you want to deactivate, please login to your dashboard first, download the data to your computer and then verify the contents of the report file using Microsoft Excel. If the report file is correct and all data is present then you can continue on with deactivation and uninstallation.


  1. On the TARGET phone, access the dialer, enter *#Activation Code and dial this as a call. After a few seconds, the software screen should appear.

  2. Tap the menu button in the bottom right corner of the screen to access the deactivation menu.

  3. On the menu that appears, tap "Deactivate".

  4. Tap "Yes" when prompted to start the deactivation process.



    Please make sure the TARGET phone has a working internet connection otherwise deactivation cannot take place.

  5. Once deactivation is successful, tap "OK" when prompted. After deactivation, no more data will be uploaded to your web account, but the software still remains on the TARGET phone and can be activated again until you uninstall it.

Note:

If you have no access to the Target phone, please go to Help -> Device Settings -> Device Controls -> Deactivate to send the Deactivation command directly from your dashboard to the Target phone.

Uninstallation

If you want to uninstall the software after deactivation, please access the software menu again by dialing *#900900900 and choose "Uninstall".



  1. Tap "Yes" when prompted to close the application.

  2. In the list of main applications on the TARGET phone, tap "Settings" and then tap "Installations".

  3. Tap "Already installed" to view a list of already installed applications on the TARGET phone, including ours.



    Tap and hold our software installation name ('syncutility').

  4. Tap "Remove" on the menu that appears.

  5. Tap "Yes" on the menu that appears to remove the "syncutility" application.

  6. The application will be uninstalled from the TARGET phone.