Uninstallation & Deactivation for Desktop

Each of these can be done either directly from the Target PC or remotely in your account Dashboard, from Help menu on the left panel, then navigate to Device Settings > Device Controls.

*Note that Deactivation will delete all logs in the account.

• If you remotely Uninstall first, you can remotely Deactivate after
• If you remotely Deactivate first, you cannot remotely Uninstall

It is possible to Uninstall without Deactivating your account. This would save all data logs in the account until either Deactivated or re-installed at a later time.

If software is Uninstalled but not Deactivated, it can be reinstalled to the same computer at a later time and start capturing again. *You will need to re-Activate your License Key again. If using the same License Key, new records will be captured to the same account and all records are kept from both periods.

If software is Installed but Deactivated (or not yet Activated), the app can be Activated or Uninstalled directly from the target computer only. You can do this by entering *#900900900 from the keyboard of the Target computer, anywhere on-screen or in any app. The Maintenance Wizard then appears with a choice to Activate or Uninstall. If using the same License Key to activate, new records are captured to the same account and all records are kept from both periods. If you choose to Uninstall, software will be entirely uninstalled from the Target computer.

If software is Installed and Activated, you can Uninstall by entering *#0123456789 from the keyboard of the Target computer, anywhere on-screen or in any app (where 0123456789 is your own issued license key number). The Maintenance Wizard then appears with a choice to Uninstall. If you choose to Uninstall, your License Key will remain activated and you can only Deactivate remotely from the Dashboard.

*Your license must be Deactivated before it may be installed onto a different device. If re-installing using a different license, the first license must be Deactivated first.

A single license may only be active on a single computer at a time.